We love Suvie, and we believe you will too. That's why we stand by our product. If you're not satisfied with Suvie for any reason, you may return it for a refund within 100 days of receiving the appliance. In order to return your Suvie, authorization should be requested from our customer service team within 100 days of receiving your appliance. Please contact us at help@suvie.com if you have any questions. You will receive a return shipping label with your return authorization to send the appliance back to us. When you return the appliance, it must be in good physical condition (not physically broken or damaged) and include all the accessories and packaging it originally came with, the product UPC barcode, and the return authorization number. Our guarantee does not cover Suvie Meals or any food-related products, nor does it cover any damage to the Suvie appliance that is beyond normal wear and tear or that has been caused by improper use. If you have a technical problem with your Suvie after 100 days, it will fall under our 1-year warranty, and our customer service team will do everything we can to correct the issue. Extended warranties may be purchased at checkout.
Try Suvie risk free
The 100-day
Home Trial
We believe you should experience cooking with Suvie to decide for yourself if you like it, so we give you up to 100 days to try it in your own home. If it doesn’t work out, returns are easy.
How do Suvie returns work?
- ✓ In order to return your Suvie appliance, authorization should be requested from our customer service team within 100 days of receiving your appliance.
- ✓ You will receive a return shipping label with your return authorization to send the appliance back to us.
- ✓ The appliance must be in good physical condition and include all the accessories and packaging it originally came with, the product UPC barcode, and the return authorization number.
Get in touch with us
At Suvie, our team is always here to answer your questions
Get in TouchFrequently asked questions
